Terms & Conditions

1. Introduction and Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and app5 ("we", "us", "our", or "the Platform"). By registering an account, accessing the site at app5.ws, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

app5 reserves the right to amend these Terms at any time without prior notice. Continued use of the platform after any such changes constitutes acceptance of the updated Terms. We recommend checking this page regularly to stay informed of any revisions.

2. Eligibility and Account Registration

To open an account and use app5, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. app5 is strictly for adults aged 21 and above. We conduct age verification checks, and any account found to be held by an underage individual will be immediately suspended and all funds forfeited.
• You must provide accurate, truthful, and complete registration information including your full legal name, date of birth, residential address in Bangladesh (including district — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and a valid phone number.
• Each player is permitted to hold only one (1) account. Creating duplicate or multiple accounts is strictly prohibited and may result in account closure and forfeiture of all associated balances and bonuses.
• You must not be accessing app5 from a jurisdiction where online gambling is prohibited by local law. It is your sole responsibility to ensure that participation is lawful in your location before placing any wager.

3. Account Security and Responsibility

You are wholly responsible for maintaining the confidentiality of your login credentials, including your username and password. app5 will not be held liable for any unauthorized access resulting from your failure to secure your account details.

• You must notify app5 immediately if you suspect any unauthorized access, suspicious activity, or breach of your account by contacting [email protected].
• You must not allow any third party to access or use your account on your behalf. Account sharing is not permitted under any circumstances.
• You are responsible for all activity conducted through your account, including all bets placed, deposits made, and withdrawals initiated, whether or not you personally authorized them.
• app5 may require you to complete Know Your Customer (KYC) verification at any time. Failure to complete KYC may result in suspended withdrawals or account restrictions until the process is finalized.

4. Deposits and Withdrawals

app5 supports instant deposits and withdrawals via leading Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (৳ BDT). Minimum deposit and withdrawal amounts, as well as any applicable processing times, are stated clearly within your account dashboard.

The following rules govern all financial transactions on app5:

• All deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted and may lead to account suspension pending investigation.
• Withdrawal requests are processed within 24–72 hours subject to successful KYC verification. app5 reserves the right to request additional documentation before releasing funds.
• Deposits that are pending in your account and have not been wagered may be subject to a processing fee at the discretion of app5 if a refund is requested prior to any wagering activity.

5. Bonuses, Promotions, and Wagering Requirements

app5 offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, and free spins. All bonuses are subject to the following standard terms:

• Bonuses are credited to your account only after meeting any minimum deposit threshold specified in the relevant promotion. Free spin winnings may be subject to a rollover requirement before withdrawal.
• Each promotion has a specific wagering requirement (rollover) that must be completed within the stated validity period. Failure to meet the wagering requirement within that period will result in automatic forfeiture of the bonus and any associated winnings.
• app5 reserves the right to cancel, modify, or withdraw any bonus or promotional offer at any time. Abuse of bonus systems, including any form of bonus hunting, arbitrage, or coordinated play, will result in permanent account termination.
• Bonuses and promotional winnings may not be transferred, exchanged for cash outside the specified rollover process, or combined with other offers unless explicitly permitted in the individual promotion terms.

6. Game Rules and Betting Conduct

app5 hosts a wide range of games including cricket betting, live casino tables (powered by Evolution Gaming and Ezugi), slots from Pragmatic Play, NetEnt, and Microgaming, and crash games such as Aviator by Spribe. Each game category is governed by its own specific rules accessible within the game interface.

The following conduct is strictly prohibited on app5:

• Using automated software, bots, AI scripts, or any mechanical advantage to place bets or gain an unfair edge over other players or the platform.
• Colluding with other players, sharing information about live games in real time, or engaging in any form of cheating, fraud, or money laundering through your account.
• Exploiting technical errors, system glitches, or software bugs to obtain a financial advantage. Any winnings derived from such exploitation may be voided without notice.

7. Responsible Gaming

app5 is committed to promoting responsible gaming across Bangladesh. We provide a suite of tools to help players maintain healthy gaming habits, including self-imposed deposit limits, session time reminders, cooling-off periods, and full self-exclusion options. These tools are accessible from your account settings at any time.

• If you believe your gambling habits are causing harm to yourself or others, please visit our Responsible Gaming page or contact [email protected] immediately. We can assist with temporary or permanent self-exclusion from the platform.
• Gambling is not a reliable source of income. Never bet more than you can comfortably afford to lose. app5 strongly encourages players to treat all wagering as entertainment only.
• Players who have set a self-exclusion may not attempt to open a new account or access app5 through alternate means during the exclusion period. Doing so constitutes a breach of these Terms.
• app5 complies with all responsible gaming industry standards and actively monitors accounts for signs of problem gambling, including unusual betting patterns, disproportionate session lengths, and repeated failed self-exclusion attempts.

8. Intellectual Property

All content available on app5, including but not limited to the website design, graphics, logos, text, software, game interfaces, and data compilations, is the exclusive intellectual property of app5 or its licensed content providers. Nothing on this site may be reproduced, copied, distributed, or used commercially without express written permission from app5.

The app5 brand name, domain, and all associated trademarks are protected. Unauthorized use of the app5 brand in any form — including in social media profiles, advertising, or third-party platforms — is strictly prohibited and may result in legal action.

9. Limitation of Liability

To the maximum extent permitted by applicable law, app5 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Interruption, suspension, or termination of the platform or any game service, whether scheduled or unscheduled, for maintenance, technical fault, or any other reason.
• Loss of data, account information, or transaction history resulting from system failures, cyberattacks, or events beyond our reasonable control (force majeure).
• Any loss arising from your use or misuse of the platform, including losses from wagering, failure to meet wagering requirements, or account suspension due to breach of these Terms.

10. Governing Law and Disputes

These Terms & Conditions are governed by the laws applicable to app5's operating jurisdiction. In the event of any dispute arising from your use of app5, you agree to first attempt resolution through our customer support team at [email protected] before pursuing any formal legal proceedings.

app5 shall endeavor to respond to all formal dispute submissions within 10 business days (Bangladesh Standard Time, UTC+6). If a resolution cannot be reached through informal means, disputes may be escalated through appropriate legal channels as defined under applicable law.

11. Changes to These Terms

app5 may update or amend these Terms & Conditions at any time, effective immediately upon publishing the revised version at app5.ws/terms-conditions. It is your responsibility to review these Terms periodically to be aware of any changes. Material changes will be communicated through a notice on our homepage or via registered account email where practicable.

Your continued use of app5 following any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately cease all use of the platform and contact [email protected] to arrange account closure.

12. Contact and Support

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to raise a formal complaint, please contact our dedicated support team. We are available 24/7 to assist players across Bangladesh.

You may reach us at [email protected]. Please include your registered username, a clear description of your query or complaint, and any relevant transaction IDs or dates so we can assist you as efficiently as possible. We aim to respond to all support inquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).