Privacy Policy

1. Introduction

app5 ("we", "us", "our", or "the Platform") is committed to safeguarding the privacy of all users who access app5.ws from Bangladesh. This Privacy Policy sets out in clear terms what personal data we collect, the lawful bases on which we process it, how we store and protect it, and the rights you have as a data subject. By registering an account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all personal data collected through the app5 website, mobile interface, customer support channels, and any third-party integrations we employ to deliver our services. We recommend reading it in full alongside our Terms & Conditions to gain a complete understanding of how app5 operates.

2. Information We Collect

We collect only the information necessary to provide our services securely and in compliance with responsible gaming obligations. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, national ID or passport number (for KYC verification), and a copy of an identity document where required.
• Contact data: mobile phone number, email address, and residential address in Bangladesh (including district — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Financial data: payment method details (bKash wallet number, Nagad account, Rocket account, or bank account details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited — collected automatically when you use the platform.
• Behavioral data: game history, betting patterns, bonus usage, and responsible gaming tool interactions — used to deliver personalized experiences and monitor for problem gambling indicators.

3. How We Use Your Information

app5 processes your personal data for the following purposes, each grounded in a legitimate lawful basis:

• Account management and service delivery: creating and maintaining your app5 account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and enabling access to all games and betting markets.
• Identity verification (KYC): confirming that you meet the minimum age requirement of 21 years and that all account details are accurate, as required under responsible gaming obligations.
• Security and fraud prevention: monitoring accounts for suspicious activity, unauthorized access, money laundering, bonus abuse, and any conduct that violates our Terms & Conditions.
• Customer support: responding to your queries, complaints, and support tickets in an accurate and timely manner using the information you have provided to us.

4. Cookies and Tracking Technologies

app5 uses cookies and similar tracking technologies to operate the platform efficiently and improve your user experience. Cookies are small text files stored on your device when you visit app5.ws. We use the following categories of cookies:

• Essential cookies: required for core site functionality such as session management, login state preservation, and secure payment processing. These cannot be disabled without breaking the platform.
• Analytics cookies: collect anonymized data about how users navigate the site — pages visited, time on page, and referral source — to help us improve content and performance.
• Preference cookies: remember your settings such as language preference and display options so you do not need to configure them on every visit.
• You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the platform's functionality and may prevent you from accessing certain features.

5. Data Sharing and Third Parties

app5 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We will never disclose your personal information to unauthorized parties.

We may share your data only with the following categories of trusted partners, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other financial institutions solely to facilitate the processing of deposits and withdrawals on your behalf.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar studios receive only the minimum technical identifiers (session token, stake amount) required to run game sessions — they do not receive your full personal profile.
• Regulatory and law enforcement bodies: we will disclose data when required to do so by applicable law, valid court order, or a request from a competent authority. In such cases we will disclose only the minimum data necessary to satisfy the legal obligation.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: retained for the full duration of your account being open and active on app5.
• Closed account data: retained for a minimum of 5 years after account closure to comply with anti-money laundering obligations and resolve any outstanding disputes.
• Transaction records: retained for a minimum of 7 years to satisfy financial record-keeping requirements applicable in our operating jurisdiction.
• Marketing data: retained only until you withdraw consent or opt out of communications, at which point we will cease using it for marketing purposes within 30 days.

7. Your Rights as a Data Subject

As a user of app5, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of your request:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time, and we will honor that objection promptly.

8. Data Security Measures

app5 employs multiple layers of technical and organizational security controls to protect your personal data from unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes industry-standard SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, strict internal access controls ensuring only authorized personnel can access sensitive user data, regular security audits and vulnerability assessments of our platform infrastructure, and automated monitoring systems that detect and flag unusual account activity in real time.

Despite these measures, no internet-based platform can guarantee absolute security. If you believe your account has been compromised, please notify us immediately at [email protected] so we can take swift protective action on your behalf.

9. Children and Minors

app5 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Access to app5 is explicitly prohibited for anyone younger than 21 years of age. If we discover or are notified that a user is under 21, we will immediately:

• Suspend and permanently close the underage account.
• Delete all personal data associated with that account from our active systems.
• Forfeit and void any balances or winnings accumulated by that account, in accordance with our Terms & Conditions.

10. Changes to This Privacy Policy

app5 reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon publication of the revised policy at app5.ws/privacy-policy. We will indicate the date of the most recent update at the top of this page. For material changes that significantly affect how we process your personal data, we will endeavor to notify registered users via their registered contact details where practicable.

Your continued use of app5 following any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should cease use of the platform and contact [email protected] to request account closure.

11. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way app5 handles your personal data, our dedicated privacy support team is available to assist you. We take all privacy-related communications seriously and aim to respond within 72 hours Bangladesh Standard Time (BST, UTC+6).

You may also submit a formal data subject access request, correction request, or erasure request by emailing [email protected] with the subject line "Privacy Request" along with your registered username and a clear description of your request. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

12. Privacy Contact Details

For all privacy-related enquiries, please reach our support team using the contact details below. Do not share sensitive account credentials (passwords, PINs) in any communication with us — our team will never ask for these.

We are committed to handling every privacy request with care, professionalism, and full respect for your rights as a user of app5.